Zentive FAQs

Zentive is an innovative end-to-end business management software for service businesses such as landscaping, lawn care, tree care, snow removal, and more. Companies that want to streamline their entire operation choose Zentive to schedule jobs, manage crew members, quote jobs, invoice customers & collect payments. Zentive reduces the need for guesswork & automates all daily operational tasks that are prone to human error.

Zentive is an end-to-end field & home service business management platform that serves to simplify every aspect of your daily task list in your operations. Know exactly what your true margins are after each job is completed. Organize & manage customer information in a simple way. Manage scheduling, route mapping, invoicing, payments, CRM, real-time reports & much more so you can focus on the real things that grow your business. View all features →

Zentive is designed solely for landscaping, lawn care, snow removal, and tree service businesses to help provide exceptional service to their customers. If your business needs to streamline operations & management activities so that you can spend more time elsewhere — then Zentive is right for you! Our software offers three (3) different subscription tiers, so there is a plan for service businesses of all sizes. Find the best plan for you →

Zentive's entire purpose is to be user friendly & easy for anyone to use. The issue with software nowadays is that they do not focus on the user experience & fail to create an intuitive functioning experience. Zentive is designed to be simple to use & only contains features that operators & business owners actually need. We also provide an extensive library of learning material in our resources section.

Zentive is a web-app (web based application) that only requires internet access to get started. Users must also utilize Stripe Payment Processor to harness the full power of Zentive's automations & features. Zentive works on any modern browser (Chrome, Safari, Edge, Firefox) on desktop, tablet, and mobile devices.

Yes, Zentive offers a mobile app so field technicians and crew members can access schedules, job details, GPS routing, time tracking, and photos from the job site. Learn more about the mobile app →

Yes, Zentive offers a 14-Day Free Trial to all new customers. You will receive 14 days Risk-Free of whichever plan you started the free trial with. And, you do not need to enter credit card information to get started! After the 14 days has completed, you can choose the Zentive plan that best suits your service business.

Zentive offers various unique plans depending on the needs of your business. The Starter plan includes 1 user, Standard includes up to 5 users, and Growth Pro includes up to 15 users. Only pay for what you need. View Zentive plans →

No, Zentive operates on a month to month basis. Cancel anytime. We don't lock you into long contracts unlike other software unless you opt in to our annual pricing plan at a discounted rate. Zentive will not offer refunds or credits for partial months of service, subscription plan upgrade or downgrade refunds, or refunds for months unused.

Yes, Zentive allows users to update their billing information & change subscription plans at any time. Navigate to your account settings within the Zentive app and select "My Subscription" to make necessary changes.

Yes, your billing, payment, and personal information is secure with Zentive. Zentive utilizes Stripe — the world's largest payment processor to keep your payment data safe. We also utilize Amazon Web Services (AWS) to protect & back up your data. Read our privacy policy →

Yes, Zentive has subscription plans for large landscaping & lawn care franchises. Contact our sales team at sales@zentive.io to find out more about what we can offer in our Zentive franchise program.

Getting started is simple. Visit our sign-up page, choose your plan, and create your account. No credit card is required for the 14-day free trial. You can start scheduling jobs, adding customers, and sending quotes within minutes of signing up.

Yes, Zentive allows users to upload their existing customer base via a CSV file during the onboarding process. Navigate to the Customer List module within the Zentive app to get started. Our support team can also assist with data migration if needed.

No, Zentive utilizes various levels of accounts (owner, crew member, etc.) to limit visibility to sensitive business information. Permissions of Zentive users to view business & employee data vary based on their job position. Owners have full access, while crew members only see their assigned jobs and routes.

Yes, Zentive offers a direct QuickBooks Online integration on the Standard and Growth Pro plans. Customers, invoices, payments, and expenses sync automatically between Zentive and QuickBooks, eliminating double data entry and keeping your books accurate.

Through Zentive's Stripe integration, your customers can pay via credit card (2.9% + $0.30), debit card, or ACH bank transfer (1%). Zentive also supports autopay for recurring services, tip collection, and automated payment reminders for overdue invoices.

Zentive was created to give landscaping & lawn care businesses their well-deserved time back & streamline their operations on autopilot. We know how busy running a business can be & being strapped down on a computer all day can hurt your revenue. Zentive also offers marketing services for businesses looking to attract new leads and scale their operation.

Zentive provides US-based customer support via email at support@zentive.io and phone at (609) 251-4570. We also offer onboarding assistance, tutorial videos, live webinars, and a knowledge base to help you get the most out of the platform.

Absolutely! We offer a free 30-minute live demo where our team walks you through the entire platform, answers your questions, and shows you how Zentive fits your specific business needs. Book your demo →

Zentive is built specifically for field service businesses including landscaping, lawn care, tree care & arborist services, and snow removal. Each industry has tailored workflows and features designed for that specific type of business.