Find Your Best Service Autopilot Alternative
Answer 3 quick questions — get a tailored pick (and a runner-up).
1. What industry are you in?
Service Autopilot is a leading field service management software. Founded in 2009, it is now a go-to platform for field service businesses.
The platform offers tools to improve business management. Its functionality includes scheduling, invoicing, customer relationship management (CRM), and real-time analytics. This software for home service businesses is used by various industries, including landscaping, cleaning, and pest control.
It's important to explore alternatives when using software to manage business operations. Landscapers will find that Zentive is the best alternative to Service Autopilot due to its focus on the green industry, robust automation features, and budget-friendly pricing. Zentive is a new platform that targets green industry workflows with automation and lower cost.
When choosing an alternative to Service Autopilot, consider factors such as pricing, features, integrations, and industry. These help choose the right software solution for your business. Take the mini quiz below to help find the best alternative to Service Autopilot for your business.
The best alternatives to Service Autopilot are listed below.
- Zentive: A modern field service tool for landscaping that features advanced scheduling, CRM, invoicing, and seamless integrations.
- Jobber: A popular multi-industry platform offering robust scheduling, invoicing, CRM, reporting, and smooth integrations.
- ServiceTitan: A comprehensive home service solution for HVAC, plumbing, and electrical with advanced analytics, scheduling, dispatching, invoicing, and CRM.
- Housecall Pro: A home service platform that streamlines sales, job and finance management, reporting, and integrations for any business size.
- FieldEdge: A cloud-based solution for home service contractors offering scheduling, dispatching, tracking, invoicing, customer management, and real-time analytics.
- Salesforce Field Service: A robust tool for large enterprises that integrates deep CRM, route optimization, real-time tracking, and advanced analytics within Salesforce.
- Skedulo: A mobile workforce management system that automates scheduling, dispatching, and real-time job tracking for complex operations.
- Fieldpoint: A facilities management software for industries like HVAC and IT that provides work order management, scheduling, quoting, inspections, and ERP integrations.
- Dynamics 365 Field Service: An AI-powered Microsoft solution offering comprehensive scheduling, dispatching, vendor management, and technician analytics within its ecosystem.
- Gomocha: A field and industrial service management platform that optimizes mobile operations with smart scheduling, digital transformation, and improved dispatching.
1. Zentive
Zentive is a field service management software offering solutions for the landscaping industry. It's a robust, modern software like Service Autopilot, yet offers better job scheduling, routing, CRM, quoting and invoicing, inventory management, and business analytics.
Furthermore, this tool is designed for the green industry, specifically businesses that offer landscaping, lawn care, tree service, hardscaping, softscaping, and snow removal. Customers who use this all-in-one solution praise its ease of use, affordability, advanced automation features, and excellent customer service.
Zentive's powerful integrations with Quickbooks, Stripe, Google Maps, and Mailchimp ensure your business can manage all facets - from financial to marketing - with ease. There are three pricing options to choose from, including Starter, Standard, Growth Pro.
| Feature/Spec | Pros | Cons |
|---|---|---|
| Comprehensive Features | Offers flexible, all-in-one management tools for job scheduling, routing, CRM, and invoicing. | Initial learning curve makes it challenging at first. |
| Customer Support | Excellent customer service with a team that listens to user feedback and implements improvements. | None reported |
| Value for Money | Highly affordable given its range of capabilities. | None reported |
| Integrations | Seamlessly integrates with QuickBooks, Stripe, Google Maps, and Mailchimp for comprehensive business management. | None reported |
| User Experience | Easy to use after the initial learning phase, making it efficient for managing operations. | Complex for new users initially. |
2. Jobber
Jobber is one of the most popular field service and home service management software in the industry. Jobber offers scheduling, invoicing, CRM, and reporting, among others. It's one of the best apps like Service Autopilot. Yet, Jobber services a wider range of industries (more than 50), including landscaping, masonry, roofing, pest control, HVAC, and cleaning services.
People who use Jobber enjoy the software. On G2, Jobber has earned a 4.5 out of 5 based on 255 reviews. The majority of the reviews applaud its user-friendly interface and robust integrations. The platform seamlessly integrates with QuickBooks, Zapier, DocuSign, and Gusto, to name a few.
It is suitable for almost any type of field service business, from electrical and HVAC to pest control, plumbing, and landscaping. With high customer satisfaction ratings, Jobber stands out for its robust features and ease of use. The annual plans are Core ($49/month), Connect ($129/month), and Grow ($249/month).
| Feature/Spec | Pros | Cons |
|---|---|---|
| Affordability and Power | Great value for small businesses needing a comprehensive field service management solution. | None reported |
| User-Friendly Interface | Easy to use on both desktop and mobile platforms. | None reported |
| Comprehensive Features | Real-time scheduling, CRM, invoicing, online booking, and more help streamline operations. | None reported |
| Customer Support | Strong support from local teams, helpful and responsive. | None reported |
| Refund/Cancellation Process | None | Users report difficulty getting refunds and canceling services. |
| Technician Features | None | Technicians cannot view job calendars, limiting their ability to track tasks. |
| Employee Enforcement | None | No way to ensure that employees use the platform effectively on the job. |
| Company Leadership | None | Concerns about leadership’s fear of competition affecting feature development. |
3. ServiceTitan
ServiceTitan is a home service management software aimed at commercial service businesses. It includes scheduling, dispatch, invoicing, CRM, and real-time insights. Compared to Service Autopilot, ServiceTitan provides more advanced analytics and a broader range of industry-specific tools.
This Service Autopilot alternative is especially useful for HVAC, plumbing, and electrical services industries. The software integrates with QuickBooks and offers three pricing packages: Starter, Essential, and The Works. The software is quite expensive, limiting it to larger businesses.
| Feature/Spec | Pros | Cons |
|---|---|---|
| Customer Feedback | Listens to customer feedback and implements suggestions. | None reported |
| Technician Toolset | Comprehensive features for job tracking, customer data, and inventory management. | None reported |
| Mobile Application | Allows technicians to manage time, track jobs, and access customer info from the field. | None reported |
| Customer Support Wait Times | None | Long wait times for support, typically 30-60 minutes. |
| Invoice Process | None | Custom-priced invoices are complicated and hard to manage. |
| Implementation & Support | None | Rushed implementation, poor post-implementation support, and unresponsive success managers. |
| Business Fit | None | Not a fit for all businesses, frustrating customer service experience. |
4. Housecall Pro
Housecall Pro is a home service management software designed to help manage operations for home service businesses. Its main features include driving sales, upgraded reporting, job management, finance management, and customer management. It's one of the best Service Autopilot alternatives for the home service industry. Compared to Service Autopilot, Housecall Pro offers a more comprehensive suite of tools at a better price.
Housecall Pro serves small to large-sized home service businesses, including plumbing, HVAC, electrical services, handyman, garage door, appliance, cleaning services, appliance and more. The solution is quite popular, earning 4.2 stars on G2 based on 146 reviews. People enjoy its comprehensive set of tools but state that it has a steep learning curve.
The product offers 27 integrations to automate business processes, including Quickbooks, Google Local Services, Beeline Routes, and more. Pricing includes three packages: Basic $69/month, Essentials $169/month, and Max on request. The "Basic" solution is quite limited in terms of integrations, so it is best to opt for the "Essentials" if you're looking for a tool with numerous integrations.
| Feature/Spec | Pros | Cons |
|---|---|---|
| Scheduling and Invoicing | Excels at scheduling meetings and generating accurate invoices. | None reported |
| Billing Support | Responsive support for billing and pricing queries. | None reported |
| Automation Tools | Automates workflows such as scheduling, invoicing, and dispatching. | None reported |
| Feature Set | Comprehensive features, including QuickBooks integration, online booking, and marketing tools. | None reported |
| Customer Support | None | Issues with unresolved problems, including missing billable work. |
| Software Bugs | None | Bugs and issues can cause business disruptions and affect customer experiences. |
| Time Tracking | None | Employee time tracking lacks depth and detailed breakdowns. |
| System Flaws | None | Persistent system flaws and slow support response times. |
5. FieldEdge
FieldEdge by Xplor is a cloud-based home service management solution for home service contractors, particularly in HVAC, plumbing, locksmith, appliance repair, and electrical fields. This Service Autopilot alternative offers job scheduling, dispatching, tracking, invoicing, customer management, and real-time analytics.
This product is from the same company as Service Autopilot - Xplor. The former's tools are more geared toward home service industries, while Service Autopilot serves landscaping and pest control businesses. FieldEdge integrates with QuickBooks, ensuring easy management of finances.
FieldEdge has earned a 4.2 on G2 based on 78 reviews. The majority of the feedback is positive with people praising its intuitive user interface and excellent customer support. There are three plans to choose from, including Select, Premier, and Elite. While the Select plan is the cheapest and fairly affordable, it doesn't offer a lot of advanced features. Still it remains a viable option for small businesses who are still learning the ropes of these types of software solutions.
| Feature/Spec | Pros | Cons |
|---|---|---|
| Customer Support | Friendly and responsive reps, knowledgeable about the software. | None reported |
| Customization | Customizable user settings to maximize ease of use. | None reported |
| Relationship Management | Personalized support with one-on-one relationship managers. | None reported |
| Comprehensive Features | Includes scheduling, invoicing, customer management, and reporting tools. | None reported |
| Cost Structure | None | Misleading cost structure with additional companies involved for signatures and payments. |
| Ease of Use | None | Complex and difficult to navigate, particularly for technicians and non-technical users. |
| QuickBooks Integration | None | Syncing issues with QuickBooks cause financial management problems. |
| System Uptime | None | Frequent downtime issues interrupt business operations. |
6. Salesforce Field Service
Salesforce Field Service is a field and home service management solution for large businesses. Its key features include CRM, route optimization, scheduling, dispatching, real-time tracking, and analytics. Compared to all the Service Autopilot competitors and Service Autopilot, Salesforce Field Service offers more advanced CRM integration but is less versatile in providing solutions specifically tailored for the field service industry, such as landscaping, hardscaping, pest control, mulching, etc.
Salesforce Field Service serves various industries, including utilities, manufacturing, and telecommunications. It lacks some niche-specific features needed for services like landscaping and hardscaping.
The software has an average rating of 4.3 out of 5 based on 415 reviews. Customers who typically use this product already have experience with Salesforce and see this as an addition to their suite of business tools. They appreciate its extensive CRM features and seamless integration with the Salesforce ecosystem, though they often mention its high cost and complexity as drawbacks.
The software integrates fully with the Salesforce ecosystem, allowing for extensive customization and boosted functionality. Pricing ranges from $75 to $600 per user/month, depending on the features and level of service required.
| Feature/Spec | Pros | Cons |
|---|---|---|
| AI-Powered Insights | Boosts productivity and improves field service experiences with AI-driven insights. | None reported |
| Job Assignment Rules | Dynamic rules help select the right personnel for jobs, improving efficiency. | None reported |
| Performance Tracking | Tracks daily, monthly, and yearly performance for management and personal growth. | None reported |
| Customizability | Highly customizable with flows for users who want to self-implement or extend the platform. | None reported |
| Performance Issues | None | Slow performance when opening new cases or interacting with features. |
| Setup Complexity | None | Setup requires a lot of forms, and users report encountering bugs for months post-implementation. |
| Mobile Notifications | None | Weak iPhone notifications result in missed updates and alerts. |
| Long-Term Bugs | None | Prolonged bug issues continue to affect performance even after months of use. |
7. Skedulo
Skedulo is mobile workforce management software designed specifically for optimizing the scheduling and dispatching of mobile workers of large businesses. It's one of the best alternatives to Service Autopilot if you want a tool specifically for scheduling your workers. Skedulo's key features include automatic scheduling, real-time job tracking, route optimization, and mobile access for workers. While Service Autopilot offers scheduling features, Skedulo has better capabilities for managing large mobile workforces with complex scheduling needs.
Skedulo serves industries like healthcare, home healthcare, field service, and utilities. With an average rating of 4.1 out of 5 based on 357 user reviews, customers value its modern and automatic scheduling and integration with Salesforce. The software integrates with numerous platforms, including Salesforce Native, Zendesk, AWS, Zoom, and Lens API.
Pricing for Skedulo is available upon request. Skedulo targets large enterprises and their pricing exceeds typical SMB budgets. It's specifically designed for large businesses and enterprises.
| Feature/Spec | Pros | Cons |
|---|---|---|
| Scheduling | Highly customizable for complex shift patterns and recurring appointments. | None reported |
| Communication | Real-time communication with mobile employees for quick updates. | None reported |
| Job Assignment Automation | Automatically assigns jobs based on availability and qualifications. | None reported |
| Paperless Operations | Eliminates the need for paper, organizing and tracking field information efficiently. | None reported |
| Pricing | None | Pricing may be too expensive for smaller businesses. |
| Learning Curve | None | Steep learning curve, requiring time and resources for training. |
| Feature Complexity | None | Extensive features can be complex for new users without proper training. |
8. Fieldpoint
Fieldpoint is a facilities management software for businesses such as HVAC, IT, industrial equipment, fire safety, etc. The tool offers features such as managing work orders, scheduling and dispatch, quoting and estimating, inspection checklists, resource routing, IoT, and more. Compared to Service Autopilot, Fieldpoint provides more specialized tools for mechanical, healthcare, and facilities management.
The tool is fairly new, with only two reviews on G2 and an average of 4 stars. People who use it say they've long been waiting for a tool that caters to these specific industries and enjoys how much easier Fieldpoint makes managing their business operations.
Fieldpoint integrates Microsoft Business Central, NetSuite, Salesforce, WorkMarket, CMiC Construction Software, and Microsoft Dynamics. Prices are varied, so best to request a quote from the company.
| Feature/Spec | Pros | Cons |
|---|---|---|
| Customer Support | Responsive, listens to business needs, and provides tailored solutions. | None reported |
| Customization | Easily customizable to fit specific business needs. | None reported |
| Comprehensive Solution | All-in-one platform that helps businesses run smarter and more profitably. | None reported |
| ERP Integration | Integrates seamlessly with ERP systems to synchronize financial and operational data. | None reported |
| Data Performance | None | Slow data updates and frequent bugs cause frustrations for users. |
| Connection Issues | None | Problems with server connections disrupt workflow. |
| Learning Curve | None | Steep learning curve for new users, especially during initial implementation. |
9. Dynamics 365 Field Service
Dynamics 365 Field Service by Microsoft is an AI-powered management software. The tool offers robust field service management capabilities, including scheduling, dispatching, returns processing, vendor and contractor management, technician performance analytics, assistance with work order creation, and more. It is designed for any type of large organization looking for a comprehensive solution integrated with Microsoft's ecosystem.
It's a great alternative to Service Autopilot, especially if you have a large business. Service Autopilot offers more tailored software solutions for the green industry. The tool has a rating of 3.9 stars on G2 based on 151 reviews. It integrates with the entire Microsoft ecosystem, including Outlook and Teams, which is a huge plus point if you're already using these tools. There are two pricing options to choose from, including the standard ($95/month) and the limited "contractor" ($50/month).
| Feature/Spec | Pros | Cons |
|---|---|---|
| Financial Visibility | Helps businesses maximize financial visibility through detailed tracking and analysis. | None reported |
| Accessibility | Cloud-based platform easily accessible from various locations. | None reported |
| Microsoft Office 365 Integration | Seamless integration with the Microsoft Office suite, simplifying workflows for Office users. | None reported |
| Sales and Service Management | Includes tools for managing sales, customer service, and field service operations. | None reported |
| Navigation | None | Difficult to navigate, especially for first-time users. |
| Interface Usability | None | Interface needs improvement to become more user-friendly. |
| Customization | None | Challenging to customize for specific business needs. |
| Error Frequency | None | Frequent errors disrupt workflow. |
10. Gomocha
Gomocha is a field and industrial service management software designed to improve the operations of mobile workforces. The tool offers features like scheduling, digital transformation, dispatching, reporting, technician enablement, and white glove service. Like Fieldpoint, Gomacha is better suited for the industrial, healthcare, and telecommunication industries than Service Autopilot.
The tool is ideal for industries such as construction, IT, utilities, wholesale, security, engineering, electronics, food and beverage, machinery, and public safety. People who use the tool enjoy its wide selection of tools but state the tool is difficult to learn and that there are better alternatives.
Still, this field service management solution boasts useful integrations that can help streamline operations. The software is expensive, but pricing options are flexible.
| Feature/Spec | Pros | Cons |
|---|---|---|
| Real-Time Tracking and Dispatching | Provides smart dispatching and real-time tracking for efficient field operations. | None reported |
| Customer Support | Professional and responsive support team that listens to feedback. | None reported |
| Portal and Mobile App | Offers a useful combination of a web portal and mobile app for managing services on the go. | None reported |
| Service Management Potential | High potential for improving service management processes. | None reported |
| Mobile App Performance | None | Frequent errors after updates, affecting usability for field technicians. |
| Customer Portal | None | Missing a fully integrated customer portal that meets all service needs. |
| Software Updates | None | Update-related issues lead to missing features or disruptions. |
Which Service Autopilot Alternative Is Best For A Landscaping Business?
The best Service Autopilot alternative for a landscaping business is Zentive because it focuses on the green industry, automates workflows, and is fairly priced. Zentive is specifically designed to offer an affordable yet highly advanced software solution to businesses in the green industry. The tool offers modern and updated tools to enable robust automation for job scheduling, routing, CRM, quoting and invoicing, inventory management, and business analytics. Its focus on landscaping, lawn care, tree service, hardscaping, and snow removal makes it a perfect fit for landscaping businesses.
Other landscaping construction management software alternatives include Jobber and ServiceTitan. Jobber supports a wide range of industries, while ServiceTitan offers robust analytical tools.
| Software | Best For | Key Features |
|---|---|---|
| Zentive | Landscaping businesses | Affordable, advanced tools for automation, job scheduling, routing, CRM, quoting and invoicing, inventory management, business analytics |
| Jobber | Various service industries | Wide range of supported industries, versatile features |
| ServiceTitan | Businesses needing robust analytical tools | Comprehensive analytical tools, suitable for various service industries |
Which Autopilot Competitor Is Best For Small Landscaping Business?
The best Service Autopilot competitor for a small landscaping business is Zentive because it is affordable at $51/mo and easy to use. This tool is user-friendly and affordable, making it accessible for small businesses that need an efficient tool without a steep learning curve or high costs.
It includes features like job scheduling, GPS tracking, clock-in tracking, inventory management, customer and contact management, project management, estimates and invoicing, and team communication, which are essential for managing smaller operations.
Which Autopilot Competitor Is Best For Large Landscaping Business?
The best Service Autopilot competitor for a large landscaping business is ServiceTitan because it provides advanced analytics, CRM, dispatching, and scheduling for large teams. ServiceTitan offers a comprehensive feature set that includes advanced analytics, CRM, scheduling, dispatching, invoicing, and real-time insights.
Its scalability and robust tools make it suitable for large businesses that require detailed insights and extensive management capabilities to handle high volumes of jobs and complex scheduling needs.
How To Pick An Alternative To Service Autopilot Software?
The four factors to consider when picking a Service Autopilot alternative are pricing, features, integrations, and industry fit. Start by evaluating your budget and comparing the pricing plans of different software options.
Next, identify all the essential features your business needs, such as scheduling, invoicing, CRM, and real-time analytics. Choose software that offers these functionalities and any additional features that can strengthen your operations.
Ensure you check the software's integration capabilities with other tools you use, such as QuickBooks, Stripe, Google Maps, and Mailchimp. Integrations are vital for improving business operational efficiency.
Lastly, consider whether the software actually serves your industry. For instance, don't use an industrial management tool if you're a landscaping company.
How Much Should A Landscape Business Management Software Cost?
Landscape business management software should typically costs $0 - $50/month for starter tiers and $200+/month for advanced plans. Service Autopilot costs range from $79 to $249 per month, depending on the features and plan you choose. The most expensive alternative is Salesforce Field Service, with pricing ranging from $75 to $600 per user/month.
For those looking for free Service Autopilot alternatives, options like Kickserv offer basic functionality, but they lack the comprehensive features of premium software like Zentive.
What Services Does Service Autopilot Have?
Service Autopilot offers scheduling, invoicing, CRM, real-time analytics, and more. It is designed to help you efficiently manage the menial tasks of your field service business. Compared to Zentive app features, Service Autopilot provides a broader range of industry support, but Zentive excels in offering specialized features for the green industry, making it a better fit for landscaping businesses.
Does Service Autopilot Have A CRM?
Yes, Service Autopilot includes a CRM that helps manage customer relationships. A CRM system helps field service businesses efficiently manage all customer interactions in a single dashboard. CRM for landscaping is especially helpful as it effectively tracks customer interactions, manages leads, and maintains detailed customer records.
While Service Autopilot offers robust CRM features, Zentive's CRM is more modern and specifically tailored for the green industry, providing more relevant and advanced functionalities for landscaping businesses.
Does Service Autopilot Schedule Employees?
Yes, Service Autopilot includes scheduling software to manage employee schedules. Scheduling software helps businesses automate the scheduling process of employees, reducing admin efforts and improving scheduling accuracy. Scheduling apps for landscaping help assign jobs, track employee availability, and optimize routes. Zentive offers advanced scheduling features. Its route planning and dispatching tools are more advanced, providing more efficient scheduling solutions than Service Autopilot.
Does Service Autopilot Help Manage Business Finances?
Yes, Service Autopilot helps manage business finances. Finance management includes managing quotes, payment follow-ups, invoices, and financial reports. Invoicing software for landscaping businesses streamlines billing processes, tracking expenses, and providing financial insights. Zentive is especially useful in this sector. Its modern integrations and unique finance algorithms ensure that your finances are always accurate and up to date.
What Software Integrations Does Service Autopilot Have?
Service Autopilot integrates with several software platforms, including QuickBooks integration and integrations with software like Zapier and Stripe. Software integrations mean when two separate software types can communicate and work together to improve the user's efficiency and reduce manual data entry. Zentive boasts numerous integrations. The Zentive AP integrations include QuickBooks, Stripe, Google Maps, and Mailchimp, providing extensive financial management, routing, and marketing support.
What Industries Does Service Autopilot Software Serve?
Service Autopilot serves the landscaping, cleaning, and pest control industries. Compared to Zentive, which is specifically designed for the green industry, Service Autopilot offers broader industry support. Zentive home service industries include snow removal, lawn care, leaf removal, hardscaping, softscaping, and more. Its specialized focus makes it the better choice for landscaping businesses that want advanced and tailored features.
Which Service Autopilot Alternative Is Best For Residential Landscapers?
For residential landscapers, Zentive is the best alternative to Service Autopilot. Residential landscape businesses provide field services for homeowners. They generally focus on services like lawn care, tree trimming, and garden maintenance for private homes.
Zentive offers specialized features that cater to these needs, providing tools for efficient scheduling, invoicing, and customer management tailored for residential projects.
Which Service Autopilot Alternative Is Best For Commercial Landscapers?
For commercial landscapers, Zentive is the best alternative to Service Autopilot. Commercial landscape businesses handle larger-scale projects, such as corporate campuses, public parks, and municipal properties.
Zentive provides comprehensive landscape management features, hardscaping, softscaping, lawn care, snow removal, and more, making it ideal for managing extensive commercial projects. The tool can handle the intensive workforce and financial management that often accompany large-scale operations.
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